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I'm a collector. Are all of your action figures mint?
Do you take orders over the phone?
When do you ship after I pay?
What if the orders I receive are damaged?
What payment methods do you accept?
Which shippers do you use?
How long does it take for me to receive my orders?
Do you ship to other countries?
What's your return policy?
Do you take orders via email?


I'm a collector. Are all of your action figures mint?
We're a licensed retailor and we buy in bulks. We can guarantee that all of our merchandises are new and never opend; otherwise stated. However, we can't guarantee the perfection of the original packaging. And we'll try to send the best ones to our customers. Thank you very much.

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Do you take orders over the phone?
Sorry we take orders from our web stores only. We do not take orders and your credit card info over the phone or via fax for security reason.

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When do you ship after I pay?
We ship in 48 business hours after your payment is received and cleared.

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What if the orders I receive are damaged?
Please contact us right away. We'll have our shipper or insurance company investigate. Then arrange a replacement or refund to you. ( You might need to send the items back)

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What payment methods do you accept?
We accept Paypal and money order.

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Which shippers do you use?
We ship by USPS or UPS in United States. And we use USPS for shipping overseas.

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How long does it take for me to receive my orders?
For shipping in US continental 48 states, you should receive your orders in 7-14 business days. For Alaska, Hawaii, APO/FPO, and international orders, please expect 10-21 days for delivery.

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Do you ship to other countries?
Sorry, we currently ship in US only.

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What's your return policy?
Please return the item in unopen/unused condition in 14 days of receipt the item for refund (shipping & handling is not refundable). Please email us before sending the merchandise back. If the merchandise is lost or not delivered after 21 days, or the merchandise is damaged when you receive it, please remain the way it is and contact us immediately. We will have the shipper or insurance company investigate it or arrange for replacement or full refund.

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Do you take orders via email?
Yes, we do. Please send your order to customerservice@cjsplaythings.com. A credit card payment form will be sent to you in 24 business hours.

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Last Updated: 15 Sep 2014 20:52:30 PDT home  |  about  |  terms  |  contact
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